Support
Help with Paperwise
Report a problem or ask a question by email.
Last updated 13 November 2026
Include the app version from the footer of Paperwise's Settings screen and, if you can, the file type that failed.
Report a problem
Tell us what you did, what you expected and what happened instead. The app version and the file type are usually enough to reproduce a rendering problem.
Never send the document itself. The app cannot upload it and does not need it to look into a problem. If a screenshot is needed, check that it shows nothing you would rather keep private.
What to expect
Paperwise is a read-only viewer. Requests to add editing, export, cloud storage or sharing are outside what it does. A document that will not open is usually a damaged file or a format the app does not support; PDF, DOCX, Markdown and plain text are the supported formats.
Privacy questions
Read the privacy policy first: it names exactly what can leave the device and when. If it does not answer your question, use the address above.